Service Tech Coordinator

Keysight Technologies, Inc. • Roseville, CA

1d • Onsite

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

• Associate degree in Electronics, Electrical Engineering Technology, military electronics training, or equivalent hands‑on experience.
• 2+ years in electronic calibration and/or repair of RF, microwave, or high‑speed digital test equipment (e.g., oscilloscopes, spectrum analyzers, signal generators, BERTs).
• Ability to interpret schematics and service documentation; strong analog/RF or high‑speed digital fundamentals.
• Proficiency with test & measurement practices, precision measurement, and uncertainty awareness; familiarity with lab quality systems.
• Effective written and verbal communication with customers and cross‑functional teams.
• Ability to work on‑site in an ESD‑controlled lab and lift/position instruments as required.

Nice To Haves

• Experience in an ISO‑17025‑aligned calibration environment and with Keysight instruments/procedures.
• Hands‑on with soldering/rework, connectorization (RF/optical), and mechanical alignment.
• Knowledge of high‑speed digital/optical test (BERTs, clock recovery, jitter/noise analysis) and RF chain troubleshooting.
• Familiarity with Keysight service systems and quality reporting workflows.
• Lean/6S/continuous improvement experience; ability to create work instructions and train others.

Responsibilities

• Diagnose and repair Keysight electronic instruments, including oscilloscopes, high‑performance bit error ratio testers (BERTs), and Lightwave products.
• Perform calibrations and verifications to documented procedures; adjust, align, and validate performance to specification; complete calibration records and certificates accurately.
• Own customer satisfaction for assigned units by communicating status, setting clear expectations on turnaround, and closing the loop with high‑quality documentation.
• Troubleshoot to component/module level using schematics, block diagrams, service notes, test plans, and diagnostic software.
• Use Keysight systems and tools (e.g., lab test stations, quality records, service/repair and calibration applications) to document work, parts usage, and results.
• Collaborate with field teams and engineers to clarify problem statements, share findings, and drive corrective actions.
• Maintain an ESD‑safe, 5S laboratory environment; follow safety and quality procedures; support internal/external audits and continuous improvement. (Quality and training expectations aligned to Keysight Calibration System Manual.
• Support knowledge transfer by documenting methods, mentoring peers, and participating in training plans for new capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees