Service Support Specialist
About The Position
Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
Requirements
- High School degree required; 2-year technical college degree preferred
- Project Management experience preferred
- Electrical and mechanical aptitude including ATS, Switchgear, engine control
- Excellent communication skills
- Experience in Microsoft Office Suites
- Customer Focus
- Attention to Detail
- Leadership Orientation
- Conflict Management
- Sociability
Responsibilities
- Creates quotes for both internal & external customers
- Enter parts, labor, miscellaneous items needed on quotes
- Company point of contact for the Cat Motoren/MAK product with functions such as processing warranty claims, customer support, etc.
- Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects
- Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.
- Adheres to and helps enforce safety policies both on-and off-site.
- Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
- Responds promptly to phone calls or email requests
- Works in a cooperative manner with team and leadership
Benefits
- Along with competitive pay, full time positions are benefits eligible which includes:
- Health, Dental, Vision and Life Insurance
- 15 days of PTO your first year, accrual starts day 1
- 9 paid holidays
- 401(k) plan with company contribution and match
- HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
- Short-Term and Long-Term Disability Insurance, FSA & EAP
- Paid Parental Leave & Funeral Leave
- Fitness membership discount
- Education Assistance
- Competitive pay
- Health, dental/orthodontia, vision & life insurances
- Paid time off (PTO) – 15 days to start
- 9 Paid holidays
- 401(k) contributions & match
- HSA, Ziegler contributes up to $1000 tax-free annually
- STD & LTD Insurance, FSA & EAP
- Paid Parental Leave & Funeral Leave
- Fitness membership discount
- Ongoing training
- Education assistance
- Advancement opportunities
- Safe, clean, and friendly work environment
- Military Friendly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
