Service Support Specialist

SCI Shared Resources•Augusta, GA

8d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

Requirements

High School diploma or equivalent
Good driving record and valid driver’s license
2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Strong knowledge of computers and software
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds

Nice To Haves

Funeral industry experience preferred but not required

Responsibilities

Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
Assists with dressing, casketing and preparing the deceased for viewing
Transport human remains to the Crematory facility
Delivers ashes from Crematory to Funeral Home
Assists with removals
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits