Service Support Specialist

Whaley Foodservice • Nashville, TN

3d

About The Position

Whaley Foodservice is seeking an experienced Service Support Specialist to support daily branch operations. We are looking for the next great team member to provide customer service, service order processing, and administrative support for our technicians and management team. If you’re interested in joining our team and building your career, we want to hear from you!

Requirements

• Must be at least 18 years of age
• 1–3 years customer service or administrative experience, working in a service or related industry would be a big plus!
• Strong computer skills (Microsoft Word & Excel)
• Excellent communication & multitasking abilities
• High attention to detail and ability to work as part of a team
• Completion of a satisfactory background check and drug screen is required

Nice To Haves

• working in a service or related industry would be a big plus!

Responsibilities

• Provide great customer experience answering phone calls from customers
• Open and close service orders for billing
• Assist with customer issues and technician support on service orders
• Run and submit daily/monthly reports
• Ensure accurate warranty part returns
• Maintain a clean, professional office environment

Benefits

• Competitive Compensation
• Comprehensive Health Coverage
• 401(k) Plan with Company Match
• Healthy Work & Life Balance
• CFESA Certification & Ongoing Training for Your Future
• Company Service Vehicle, Tools, Tablet, Cellphone, Uniforms
• Take part in our Town Shares Program – Share in our company’s success!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees