Service Support Specialist I
About The Position
About Pointcore, Inc. Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com. POSITION SUMMARY: The Support Specialist provides Tier 1 support to employees relating to requests for IT services. The specialist is responsible for a consistent service excellence experience by delivering premier, high quality, and a value-based service. This role promptly resolves or triages requests by providing the most effective and efficient solution to our employees. The specialist also ensures that the proper expectations have been met and our employees have a clear understanding of the expected outcomes and requirements. 3rd Shift; Friday-Sunday, every other Wednesday; 6:00pm-6:30am
Requirements
- High School/GED
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem solving skills, with the ability to be detail oriented.
Nice To Haves
- Helpdesk ticketing systems experience
- Helpdesk support experience
- Experience with healthcare specific concepts, software, and practice
- Customer service experience Proficiency in English, both written and oral
- Problem-solving, critical thinking, and multi-tasking skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
