Service Support Engineer

ABB•Richmond, VA

7d•Hybrid

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Manager In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience. The work model for this role is: Onsite, Hybrid, Remote.

Requirements

Bachelor's degree in Engineering, (Electrical or Electronics preferred).
At least 8 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives.
Strong understanding of power electronics, UPS equipment and knowledge of three-phase power systems highly preferred.
Experience in troubleshooting and commissioning of electrical systems.
Availability to travel up to 30%, domestically and internationally.
Ability to support global customers in multiple time zones.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support.
Working in a team, resolving various technical issues.
Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues.
Collaborating with the Agile Teams to provide efficient support and improve the products.
Developing and delivering training materials to enhance technical knowledge across the service teams.
On request, participating in field activities, including key installations, commissioning, and troubleshooting on-site.
Visiting customer locations to get hands-on experience and contribute into customer relationships.
Sharing best practices and lessons learned for continuous improvement within the team.

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement 401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.