Engineer Field Service/Technical Support

Avery Dennison•Dallas, TX

3d•$60,675 - $80,900•Onsite

About The Position

Avery Dennison is seeking a skilled Field Service Technician to install, maintain, and troubleshoot our apparel customization and marking equipment. This position will support our customer base in the Central US region.

Requirements

Bachelor’s degree in a technical field or equivalent experience.
Minimum of 2 years experience in the Field Service industry
You must reside in the Central US region and be located near a major airport for easy travel. Strong preference for incumbent to be located near Chicago O’Hare (ORD), Dallas/Fort Worth (DFW), Minneapolis–Saint Paul (MSP), Kansas City (MCI), or Indianapolis (IND).
Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses.
Proven ability to perform remote troubleshooting and diagnostics.
Strong technical knowledge of mechanical and electrical systems (110V and 220V).
Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.

Responsibilities

Installation & Integration: Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.
Troubleshooting & Resolution: Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
Proactive Maintenance: Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
Remote & On-Site Support: Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
Customer Engagement: Build and maintain strong relationships with customers, acting as a technical advisor.

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