Service Support Coordinator
About The Position
Our team supporting the cutting-edge Komline-FluidQuip division delivers world-class filtration and separation solutions to clients across the globe. We take pride in maintaining our reputation for engineering excellence through high-quality repairs, custom builds, and comprehensive process support. Our expertise spans the agricultural industry with a focus on wet and dry milling processing where we develop advanced technologies that solve our clients' most challenging operational needs. Our solutions drive efficiency, sustainability, and success for industry leaders worldwide. The Service Support Coordinator provides critical administrative and logistical support to the field service team to ensure technicians can operate efficiently, safely, and in full compliance with company and Department of Transportation (DOT) requirements. This Service Support Coordinator manages travel arrangements, maintains service-related documentation, and supports daily operations that keep the service department running smoothly.
Requirements
- 3+ years’ experience in service coordination support, dispatching, or related role
- Strong organizational attributes with the ability to manage multiple priorities and shifting deadlines
- Knowledge or willingness to learn DOT regulations and vehicle compliance
- Ability to support a fast-paced field service team
- Proficiency with scheduling systems, enterprise software, and Microsoft Office suite.
- Experience using an Enterprise Resource Planning (ERP) system or Microsoft Dynamics D365 (D365)
- Maintain high accuracy in documentation that are detailed and reliable
Responsibilities
- Coordinate travel arrangements such as flights, hotels, rental vehicles, and travel itineraries for field service technicians
- Manage DOT compliance for service trucks such as registration, inspections, maintenance records, mileage logs, and driver qualification documentation
- Maintain accurate records for service vehicles, tools, equipment, and technician certifications
- Support the scheduling and dispatch process by ensuring technicians have proper travel details, job packets, and customer information
- Serve as a central point of contact for technician support needs, including documentation, customer forms, and administrative requirements
- Assist with work order management by entering service data, updating job statuses, and accurate and timely documentation
- Track and order technician PPE, uniforms, small tools, and consumables as needed.
- Coordinate onboarding logistics for new service technicians which includes travel setup and system access
- Communicate regularly with technicians, Service Manager, and Operations Manager to support field operations, addressing bottlenecks when they occur
- Maintain organized digital and physical files in accordance with company standards and regulatory requirements
- Support general service department operations in the reporting, recordkeeping, and process improvement initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
