Service Support Coordinator

Phillips Corporation • Bensalem Township, PA

2d • $47,000 - $65,000

About The Position

At Phillips Corporation, we are on a mission to be the world’s best. We are seeking a Service Support Coordinator who is irrevocably on the path to becoming a virtuoso in high-volume communication and technical coordination. This is not a passive desk role; it is a high-energy position for a performer who thrives in a fast-paced environment, mastering a constant flow of calls and emails to ensure our clients never miss a beat in their production.
Your primary accomplishment will be the seamless orchestration of commercial service traffic. You will act as the vital link between our clients and our technical experts, utilizing your CRM expertise and data entry precision to ensure every request is captured with unprecedented accuracy. By preemptively gathering machine-related intelligence during your initial outreach, you provide the critical data that allows our engineers to arrive on-site with the solutions already in hand.
This role demands a "gold standard" of reliability as you synchronize 24/7 support availability and manage the high-volume pulse of our service department. You will elevate the customer journey from a simple inquiry into a premium support experience through proactive, constant communication. If you are a CRM power-user who views high-volume coordination as a craft to be mastered, and you are ready to help us solidify our position as the industry’s most responsive provider, we want to hear from you.
Compensation at Phillips is based on the market and your individual level of contribution. The expected pay range for a qualified person in this role is between $47,000.00 and $65,000.00 annually. If you have a different suggestion, please mention it in your application.
Our Phillips community is a unique blend of high performance, passionate, and deeply caring individuals and teams, on the path to virtuosity for the purpose of providing leaps in productivity and prosperity around the world. Please apply on our website today at https://apply.workable.com/phillips-corporation/
Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-Verify participant.

Requirements

• High-energy
• CRM expertise
• Data entry precision
• Reliability
• High-volume coordination

Responsibilities

• Seamless orchestration of commercial service traffic
• Act as the vital link between our clients and our technical experts
• Utilize CRM expertise and data entry precision to ensure every request is captured with unprecedented accuracy
• Preemptively gather machine-related intelligence during initial outreach
• Synchronize 24/7 support availability
• Manage the high-volume pulse of our service department
• Elevate the customer journey from a simple inquiry into a premium support experience through proactive, constant communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed