Client Support & Service Coordinator - RRH

VOA Illinois•Chicago, IL

3d•$22 - $27•Hybrid

About The Position

Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates of the Volunteers of America family delivering strength-based trauma-informed, gender-responsive and culturally sensitive programs and services at the highest standards of excellence to our clients. We have never stopped reinventing our services and we continue to innovate based on our communities’ evolving needs. VOA Illinois, a certified “Great Place to Work,” fosters an organizational culture focused on faith, innovation and collaboration. Year after year VOA IL expands and promotes from within, holding a workforce with over 50% having experienced promotion. Check out our careers page to find more opportunities at Careers - VOA Illinois . This is a Full-time, in-office position with occasional work from home opportunity and requires a 40-hour week on average. This position is typically nonexempt and reports to the Rapid Rehousing Manager. This position is on-site for the first three months. After this period, employees in good standing may be eligible for at least one remote workday per week, subject to performance, manager approval, and business needs. The Rapid Rehousing Client Service and Support Coordinator is responsible for providing strength-based, client-centered, relationship-driven, and family- focused services and interventions to individuals or families served by VOA Illinois. Duties for this position; providing intense case management, which includes; intake and assessment with new residents, collaborative development of individual service plans with residents, crisis intervention and linkages to resources/referrals. Additionally, he/she will work to assist residents in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals with the objective of residents being prepared to take on full responsibility for market-based rent and leases within a 12-month period. Development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois is also expected.

Requirements

Bachelor’s degree in Human Services, Social Work, Psychology, Education, Business Management, or other related industries.
Minimum of 2 years of direct work in the areas of employment, case management and working with homeless populations.
Basic understanding of the Trauma-Informed Care and Harm-Reduction service approaches.
Demonstrated ability in communication, collaboration, conflict resolution human services working with highly vulnerable clients.
Excellent interpersonal, critical thinking, and written and verbal communication skills.
Must have a valid driver’s license as the job requires significant travel in the Chicago metropolitan area.
Experience and demonstrated proficiency/success in leveraging and working with community resources.
Must be proficient in Microsoft Office, with especially spreadsheets, databases, and reporting tools.

Responsibilities

Providing intense case management, which includes; intake and assessment with new residents, collaborative development of individual service plans with residents, crisis intervention and linkages to resources/referrals.
Assist residents in goal attainment, including but not limited to: maintaining their housing, obtaining and maintaining sustainable income, and achieving health and wellness goals with the objective of residents being prepared to take on full responsibility for market-based rent and leases within a 12-month period.
Development of contacts with service providers and agencies for resident referrals, educating clients on available services, and monitoring the provision of services by VOA Illinois.