Service Support Coordinator
About The Position
Join one of the largest bottlers and distributors of the world’s most iconic beverage brands! Why you’ll love working at Swire Coca-Cola: Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being. Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together. Job Details: What does a Service Dispatcher/Planner do at Swire Coca-Cola? The Service Dispatcher/Planner is responsible for coordinating all equipment requests. The Planner must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Equipment Fulfillment Centers (EFC) for bottle/can and fountain equipment, and create routes for the equipment install specialists to execute the activities.
Requirements
- High school diploma or GED
- Experience in logistic routing and planning
- Must be able to work Weekends and Holidays as needed
- Microsoft Office including Outlook, Excel, Word, and Map Point
Nice To Haves
- SAP CONA experience preferred
Responsibilities
- Equipment Order scheduling
- Review incoming equipment activity requests timely for accuracy
- Create and schedule work orders within 24 hours of receiving the Equipment Move Order (EMO)
- Communicate to the appropriate sales representative the scheduled date and time of the submitted EMO
- Schedule routes based on crew capacity and skill set, geographical location of customer, and duration needed for each activity and travel time between work orders
- Coordinate with Full-Service group relating to Full-Service installs, removals and moves
- Ensure each route is scheduled to time and vehicle capacity, ensuring an efficient and full route for each crew
- Adjust as needed for approved OT and planned movement capacity requests from local Service Provider
- Monitor pending/on hold activities for next action (i.e., email, escalation, cancellation)
- Schedule install activities to ensure adequate time for EFC preparation and shipment to service provider locations
- Include confirmation of EFC’s ability to meet emergency/special request equipment needs
- Include additional shipment needs due to special projects
- Make customer readiness calls 72-48 hours prior to scheduled date
- Handle rescheduling of incomplete activities as quickly as possible
- Coordinate with Sales and/or Service to resolve issues relating to incomplete activity
- Monitor and respond to incoming emails and/or calls relating to special requests, projects, or sales support requests
Benefits
- Competitive wages paid bi-weekly or optional pay on demand
- Overtime opportunities
- Health coverage (3 medical options, dental and vision)
- Health Savings Accounts w/company match
- 401(k) Retirement Plan w/company match
- FREE virtual primary care, acute care & physical therapy
- FREE Employee Assistance Program
- FREE Safety Shoes annually for most roles
- Seven (7) company paid holidays & 3 paid floating holidays
- Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave &volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
