Service Support Coordinator

Swire Coca Cola•Tempe, AZ

About The Position

The Service Dispatcher/Planner is responsible for coordinating all equipment requests. The Planner must confirm the work requested with the customer, communicate with Full-Service Vending when appropriate, communicate with the Equipment Fulfillment Centers (EFC) for bottle/can and fountain equipment, and create routes for the equipment install specialists to execute the activities.

Requirements

High school diploma or GED
Experience in logistic routing and planning
Must be able to work Weekends and Holidays as needed
SAP CONA experience preferred
Microsoft Office including Outlook, Excel, Word, and Map Point

Nice To Haves

SAP CONA experience preferred

Responsibilities

Equipment Order scheduling
Review incoming equipment activity requests timely for accuracy
Create and schedule work orders within 24 hours of receiving the Equipment Move Order (EMO)
Communicate to the appropriate sales representative the scheduled date and time of the submitted EMO
Schedule routes based on crew capacity and skill set, geographical location of customer, and duration needed for each activity and travel time between work orders
Coordinate with Full-Service group relating to Full-Service installs, removals and moves
Ensure each route is scheduled to time and vehicle capacity, ensuring an efficient and full route for each crew
Adjust as needed for approved OT and planned movement capacity requests from local Service Provider
Monitor pending/on hold activities for next action (i.e., email, escalation, cancellation)
Schedule install activities to ensure adequate time for EFC preparation and shipment to service provider locations
Include confirmation of EFC’s ability to meet emergency/special request equipment needs
Include additional shipment needs due to special projects
Make customer readiness calls 72-48 hours prior to scheduled date
Handle rescheduling of incomplete activities as quickly as possible
Coordinate with Sales and/or Service to resolve issues relating to incomplete activity
Monitor and respond to incoming emails and/or calls relating to special requests, projects, or sales support requests