Service Support Assistant

Swickard Honolulu, LLC d/b/a Mercedes-Benz of Honolulu • Honolulu, HI

8d

About The Position

The Service Support Assistant is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Requirements

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: No previous experience required!
• Certifications: Valid driver's license with a clean driving record.
• Strong work ethic with a positive and helpful attitude.
• Ability to work independently and as part of a team.
• Excellent attention to detail and a commitment to quality.
• Good physical condition able to perform manual labor tasks (standing, bending, lifting).
• Excellent communication and interpersonal skills.

Responsibilities

• Vehicle Movement and Organization:
• Safely move vehicles within the service department (between service bays, parking lots, etc.).
• Organize vehicles on the service lot according to dealership display standards.
• Assist with customer vehicle pick-up and drop-off.
• Customer Service:
• Provide a friendly and professional demeanor to customers.
• Assist customers with loading and unloading belongings from their vehicles.
• Answer basic customer questions and direct them to service advisors when needed.
• Service Department Support:
• Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
• Assist service advisors and technicians with tasks as directed.
• May shuttle customers to and from dealership (if applicable).
• Assist Parts Department staff with inventory management, internal parts delivery, and processing shipments.
• Train to assist as a back-up Service Advisor
• Additional Responsibilities:
• May perform errands for the service department, such as picking up parts.
• Adhere to all safety regulations and procedures.
• Other duties as assigned

Benefits

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED