Service Support Assistant
About The Position
At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online or email us at [email protected] . Equal Opportunity Employer and Drug-Free Workplace
Requirements
- High school diploma or equivalent.
- Minimum 2 years of customer service experience in business-to-business or direct customer-facing position.
- Proficient in Microsoft Office programs including Word, Excel, Outlook, etc.
- Basic computer proficiency.
- Excellent phone skills.
- Experience in utilizing a dealer management system.
- Typing 60 words per minute.
- Excellent verbal and written communication skills.
- Excellent customer relations skills.
- Able to operate a forklift, order-picker, and other material handling equipment (training to be provided).
- Able to obtain forklift certification within three months (training will be provided).
- Work schedule: Monday - Friday, 7:00am - 4:00pm
Responsibilities
- Diligently answer inbound service calls, respond to service voicemails, and make outbound follow-up service calls.
- Attentively monitor and respond to inbound service emails.
- Promptly schedule service appointments for customers to optimize available technicians’ daily workload.
- Assist with completing service invoices including retail customer, internal, and sublet work in dealer management system.
- Assist with processing fleet and warranty service claims through fleet portal(s).
- Assist with booking travel accommodations including flight, rental car, and hotel for neighbor island service work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
