Service Supply Chain Planning COE Senior Manager

12h

About The Position

This position is in the Service Supply Chain – Enterprise Operations; reporting to the Strategy & Transformation Senior Director. The Service Supply Chain is designed for low volume, high mix and extended product/part lifecycles. The SC role in Service Delivery includes providing parts for repair, material circularity, centralized device repair and refurbishment. The HP Service Supply Chain is undergoing a multi-year transformation aimed at strengthening its digital backbone and accelerating end-to-end digitalization. The vision is to create an industry-leading, adaptive, and digitally enabled supply chain. This transformation encompasses reshaping the physical network, digitizing core supply chain processes, and building new capabilities to support the growth of Services. The Planning COE Manager will lead the Planning Center of Excellence within the Services Supply Chain organization, driving transformation initiatives and ensuring best-in-class planning capabilities. This role governs decision-making and adapts core capabilities, infrastructure, and innovations to enable end-to-end (E2E) planning excellence, digital transformation, and business growth. The Planning COE Manager will also be responsible for coordinating with key stakeholders to develop solutions that drive end-to-end Supply Chain impact. This includes close collaboration with other Centers of Excellence (e.g., Network, Repair) to ensure alignment and integration across the supply chain. A critical focus will be on partnering with the Planning team to define the capabilities roadmap and actively support the deployment of functional enhancements, with an emphasis on maximizing adoption and delivering measurable value.

Requirements

Bachelor’s or master’s degree in supply chain, Engineering, Business, or related field.
10+ years of experience in supply chain planning or related functions.
5+ years of people management experience in global, cross-functional environments.
Proven expertise in planning transformation projects and business process reengineering.
Leadership: Strategic thinking. Change agent. Customer Centricity. Outcome driven. Ability to define and convey strategic vision. Prioritization of initiatives and resources linked with strategy. Ability to lead diverse teams.
Technical: Deep knowledge of planning tools, E2E processes, integration with IT systems, Data & Analytics and AI solutions.
Analytical: Strong business analysis, complex problem-solving, and decision-making skills. Ability to simplify complex problems
Communication: Excellent stakeholder management and influencing skills across senior levels. Cross functional collaboration

Nice To Haves

Expertise in Services Planning and S4 HANA / Servigistics are a plus.

Responsibilities

Strategic Leadership: Define, prioritize and execute the Planning Transformation roadmap, aligning with corporate strategy and technology advancements. Lead change management initiatives to transform processes toward new business models and digital solutions.
Planning knowledge center: Validate planning designs and coordinate management of change for processes and tools. Drive roadmap delivery for planning innovations, ensuring consistency across the Planning Ecosystem. Support E2E visibility and automation through advanced planning solutions.
Team Management: Lead and develop a global team of planning experts, including roles focused on business requirements, processes, data & reporting, and system integration. Foster a “Future Ready” workforce through coaching, engagement, and talent development.
Stakeholder Engagement: Collaborate with internal and external stakeholders (IT, logistics, partner management, consultants) to ensure alignment and successful deployment of planning initiatives. Provide strategic updates to executive leadership on the progress of transformation initiatives.
Financial Acumen Build business cases for planning transformation initiatives, including ROI analysis and risk assessment. Excellence in defining budget and tracking spending against it. Accountability in cost savings roadmap for the planning domain.
Technology Acumen Proactively keep ahead of technological developments and emerging trends, integrating innovations (e.g. automation, AI) into planning solutions, ensuring proper adoption and continuously tracking the value impact these technologies deliver. Identify and define the necessary integrations between planning solutions and other key supply chain systems, enabling seamless linkages across the overall architecture.