Service Supervisor

Albertsons Companies • DeSoto, TX

25d

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Responsibilities

• Assist the Service Operations Manager with daily job duties and responsibilities.
• Champion corporate and division customer service programs to meet or exceed customer service goals.
• Assist in directing and supervising front‑end operations including: Customer traffic flow Checkout lane coverage Cleanliness and appearance of the front‑end sales floor, restrooms, front entryway, and parking lot
• Maintain the fresh, full appearance of checkstand merchandisers and ensure checkstands are clean with proper signage.
• Provide full support to the Customer Service Center and perform required services for customers.
• Ensure compliance with all Company policies and procedures, including: Cash handling Employee purchase rules Restricted product sales (alcohol and tobacco) Coupon and gift card policies Scan accuracy Supervision of minor employees Product return policy WIC requirements Sanitation, safety, and security Grooming and dress code standards Check acceptance policies
• Report policy violations to store management promptly.
• Ensure accurate operation and overall functionality of the Point‑of‑Sale (POS) system.
• Assist with and handle safe transactions, issues and pickups, till management, check acceptance, and refunds.
• Monitor cashier cash handling procedures and accuracy.
• Work with the Scan/FMC team to ensure scanning file errors are resolved quickly.
• Perform financial-related tasks as needed, including: Running totals on tills Preparing and proofing daily deposit slips Completing front‑end forms
• Report cash, scanning, or procedural issues to the Service Operations Manager for correction.
• Serve as a cashier when needed to support customer service levels.
• Answer and respond to incoming calls appropriately.
• Understand all Customer Service Center processes to assist customers effectively.
• Perform all duties with honesty, integrity, and adherence to all Company policies and procedures.
• Carry out other necessary and assigned duties as required.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed