Service Supervisor

Albertsons Companies • Corinth, TX

8d • Onsite

About The Position

The Service Supervisor supports front end operations by supervising day‑to‑day
service activities, ensuring excellent customer service, maintaining
cash‑handling controls, and enforcing company policies and procedures. This role
assists service leadership with execution, associate direction, and operational
compliance during assigned shifts.

Albertsons Companies is at the forefront of the revolution in retail.
Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work
performed by the employees assigned to this job and are not the official job
description for the position. All employees must comply with Company, Division,
and Store policies and applicable laws. The responsibilities, duties, and skills
of personnel may vary within store and/or from store to store and the official
job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the
basis of race, gender, ethnicity, religion, national origin, age, disability,
veteran status, gender identity/expression, sexual orientation, or on any other
basis prohibited by law. Consistent with applicable state and local law, the
Company will consider for employment qualified applicants with arrest and
conviction records.

Requirements

• Previous front end, cashier, or customer service experience
• Strong communication, customer service, and problem‑solving skills
• Knowledge of point‑of‑sale systems and cash‑handling procedures
• Ability to follow and enforce policies consistently

Nice To Haves

• Prior lead, supervisor, or service desk experience
• Familiarity with front end compliance requirements and operational standards

Responsibilities

• Maintain a welcoming, service‑focused environment that delivers fast, friendly, and accurate customer service
• Resolve customer issues at the front end and service desk, escalating to leadership when necessary
• Support service desk activities including returns, refunds, check approval, and customer assistance
• Supervise Cashiers and Courtesy Clerks during assigned shifts
• Assign tasks, manage breaks, and ensure adequate front‑end coverage
• Coach associates on proper procedures, customer service standards, and productivity expectations
• Act as the point of contact for front end associates when service leadership is not present
• Ensure compliance with all cash‑handling procedures including tills, pickups, loans, refunds, and drops
• Approve transactions within authorized limits, including checks and refunds
• Monitor cashier accountability and report shortages, overages, or policy violations to service leadership
• Partner with service leadership to maintain strong cash controls and minimize shrink
• Enforce company policies related to cash handling, employee purchases, restricted sales, coupons, scan accuracy, refunds, and WIC
• Ensure compliance with safety, sanitation, security, grooming, dress code, and labor guidelines
• Support minor scheduling compliance and front end operational standards
• Operate checkstand, self‑checkout, and service desk systems as needed
• Assist with schedule adjustments to support customer flow and staffing needs
• Report equipment, system, or scan file issues and assist with emergency procedures
• Support front end programs, promotions, and initiatives
• Maintain confidentiality of employee, customer, sales, and company information

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees