Service Supervisor

Albertsons Companies•Irving, TX

About The Position

The Service Supervisor supports front‑end operations by providing day‑to‑day supervision of customer service areas, registers, and front‑end associates. This role ensures consistent service execution, policy compliance, cash handling accuracy, and a positive customer and associate experience while supporting store and service leadership. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Requirements

Strong customer service, communication, and leadership skills.
Knowledge of front‑end operations, cash handling, and customer service standards.
Ability to manage multiple priorities in a fast‑paced retail environment.
Basic proficiency with POS systems and front‑end technology.
Ability to lead by example and reinforce accountability.
High school diploma or equivalent required.
Ability to stand, walk, bend, and lift up to 40–50 pounds as needed.
Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

Previous retail customer service or supervisory experience preferred.

Responsibilities

Supervise daily front‑end activities, including registers, self‑checkout, service desk, and customer flow.
Ensure excellent customer service and prompt resolution of routine customer concerns.
Maintain front‑end cleanliness, organization, and readiness throughout the day.
Provide daily work direction to front‑end associates.
Reinforce service standards, productivity, and customer engagement expectations.
Support training and onboarding of new front‑end associates.
Act as a resource for associates regarding front‑end processes and procedures.
Ensure proper cash handling, till accountability, and adherence to cash office procedures.
Support refunds, voids, overrides, and tender policies in accordance with company guidelines.
Monitor register activity for accuracy and escalate discrepancies as needed.
Assist with audits, documentation, and compliance requirements.
Deliver a positive and professional customer experience at all times.
Address customer questions or concerns efficiently and respectfully.
Model service behaviors that reinforce speed, accuracy, and friendliness.
Ensure compliance with company policies, safety standards, and front‑end procedures.
Maintain a clean, organized, and hazard‑free work environment.
Support loss prevention efforts and shrink reduction initiatives.
Partner with the Service Operations Manager, Service Ops Assistant, and store leadership to support daily operations.
Provide leadership coverage during peak periods or when service leadership is unavailable.
Support store initiatives, promotions, and special projects as assigned.