Service Supervisor

Rock Region METRO•North Little Rock, AR

33d•$19•Onsite

About The Position

The Service Supervisor supervises day-to-day field operations of the transit bus operators, ensure buses are on schedule and run safely. Provides support and assistance to operators in the performance of their daily duties to maintain an efficient and reliable transit system. Monitors, investigates, and analyzes situations which impact or may impact bus, paratransit, or streetcar service. He or she communicates information and/or recommendations to appropriate management personnel. Interacts with management, dispatchers, operators, other employees, passengers, and the public to coordinate problem resolution, provide information, carry out assignments and maintain high quality and timely transit service.

Requirements

Graduation from high school or equivalent.
Two (2) years of bus operating or fleet dispatching experience or closely related experience and one (1) year of experience working with the general public.
One (1) year of supervisory or management experience, preferably in the transit/transportation industry.
Must have a good driving record as defined by METRO.
At the time of application, must possess a valid Class B Driver’s License, and must have the ability to obtain and maintain a valid Class B CDL with passenger endorsement, issued by the Arkansas Department of Motor Vehicles.
Must be 21 years of age.
Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.

Responsibilities

Monitors all phases of revenue service operations, monitors schedule adherence, fare collections, transfer problems, reporting of hazardous conditions and emergencies, and accident investigations. Reports all delays to Dispatch. Holds over units to allow more even spacing or headway.
Supervises, instructs, and conducts routine checks of transit operators relative to schedule and route adherence, proper signage, traffic regulations, safety, operating rules and policy compliance, uniform regulation, general appearance, physical condition, customer service, proper fare collection, general demeanor; documents daily activity as required. Assists, corrects, and/or reports any observed violations; reestablishes schedules in the event of vehicle breakdowns or service delays; responds to and resolves passenger incidents; creates and distributes detours due to accidents or road closures.
Monitors radio transmissions and maintains constant contact with transit vehicle operators and dispatchers, to ensure, monitor, and control revenue service operations, and to responds to emergencies and special needs.
Assists with accidents/incidents, including handling the collection of photographic evidence, measurements, interviewing of witnesses, provides information for alternative service, any needed on-site assistance and support for operators and emergency personnel; completes initial investigations, and reports for minor/major accidents, collisions, incidents, and injuries throughout the Rock Region Metro transit system.
Work in inclement weather and emergency conditions.
Drives revenue vehicles and other equipment when necessary.
Coordinates with Legal and Human Resources staff, other managers and supervisors regarding incidents, accidents, policies and procedures.