Service Supervisor

Albertsons•Hammond, LA

About The Position

The Service Supervisor leads front‑end operations to ensure fast, accurate, and friendly customer service. This role supervises cashiers and service desk associates, supports daily execution of front‑end standards, and acts as the on‑duty leader for service operations when store management is not present.

Requirements

Customer‑focused attitude
Leadership and decision‑making skills
Attention to detail and accuracy
Ability to multitask in a fast‑paced environment
Conflict resolution and teamwork skills
Ability to handle cash accurately and responsibly
Basic knowledge of POS systems and front‑end operations
Flexible availability, including nights, weekends, and holidays

Nice To Haves

Previous front-end, customer service, or supervisory experience preferred
Strong communication and problem‑solving skills

Responsibilities

Supervise daily checkout lanes and service desk operations
Ensure excellent customer service and resolve concerns professionally
Support staffing, break coverage, and front-end labor efficiency
Perform overrides, refunds, exchanges, and cash approvals as needed
Maintain compliance with cash handling, loss prevention, and security procedures
Monitor wait times and adjust staffing to meet service expectations
Ensure front-end areas are clean, organized, and properly stocked
Enforce company policies, safety standards, and procedures
Train, coach, and support cashiers and service desk associates
Assign daily tasks and provide clear direction during shifts
Lead by example with a customer‑first mindset
Provide performance feedback and reinforce service standards
Promote teamwork, accountability, and a positive work environment
Assist with opening and closing front-end procedures
Support loyalty programs, promotions, and customer service initiatives
Partner with store leadership to address operational or service issues
Model professional communication with customers and associates