Service Supervisor

Xylem•Carrollton, TX

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

GED or High School Diploma.
2-3 years’ experience in supervisory role.
3-5 years of submersible pump experience required.
Efficient in Microsoft Office, standard asset systems/software.

Nice To Haves

Bachelor’s/technical degree preferred.
Waste Water System experience and pump experience is a plus.

Responsibilities

Ensure team members adhere to all Xylem Safety training and protocols and have the necessary PPE.
Promote a safety-focused culture with regular safety talks.
Hire, develop, support, supervise, and coach direct reports.
Execute the established training program for shop service personnel.
Ensure staff adhere to policies, procedures, and regulations (e.g., DOT).
Understand the contract and project scope.
Work with project sales and operations to ensure positive scope delivery.
Schedule and manage field staff in executing project scope.
Provide input during the proposal phase of projects.
Keep internal stakeholders informed of shop repair activities and risk mitigation strategies.
Ensure the Area Manager is informed of repair updates, safety, production reports, and project issues.
Responsible for effective quality assurance and quality control on all service repairs.
Analyze data, identify discrepancies, and implement corrective actions.
Support and help drive corporate initiatives (Watermark, Concern reporting, point kaizens).