Service Supervisor

Albertsons Companies • Grand Prairie, TX

11h

About The Position

Duties and Responsibilities Front-End Leadership & Support
Assist the Service Operations Manager with daily job duties and responsibilities.
Champion corporate and division customer service programs to achieve or exceed customer service goals.
Help direct and supervise all front‑end operations, including:
Monitoring and managing customer traffic flow
Ensuring adequate lane coverage
Maintaining cleanliness and appearance of the front end, restrooms, entryway, and parking lot
Ensure checkstand merchandisers are fresh, full, and well‑maintained, including proper signage and cleanliness.
Compliance & Policy Adherence
Comply with and ensure team compliance with all Company policies and procedures, including:
Cash handling
Employee purchase rules
Restricted product sales (alcohol/tobacco)
Coupon and gift card policies
Scan accuracy
Supervising minor employees
Product return procedures
WIC requirements
Sanitation, safety, and security standards
Grooming and dress code standards
Check acceptance procedures
Report any policy violations to store management promptly.
Point of Sale (POS) & Cash Management
Ensure accurate operation and functionality of the Point of Sale system.
Assist with all aspects of cash flow accountability, including:
Safe transactions, issues, pickups, and tills
Check acceptance and refunds
Monitoring cashier funds‑handling procedures
Partner with the Scan/FMC Team to address scanning file issues quickly.
Perform additional front‑end financial duties as needed, such as:
Running totals for all tills
Preparing and verifying daily deposit slips
Completing required front‑end documentation
Reporting issues to the Service Operations Manager.
Customer Service & Communication
Serve as a cashier when needed to support business needs.
Understand all functions of the customer service center and provide services to customers as required.
Answer and respond to incoming calls in a professional and timely manner.
Deliver all job duties with honesty, integrity, and in compliance with Company standards.
Other Responsibilities
Perform other necessary and required duties as assigned.

Responsibilities

• Assist the Service Operations Manager with daily job duties and responsibilities.
• Champion corporate and division customer service programs to achieve or exceed customer service goals.
• Help direct and supervise all front‑end operations
• Comply with and ensure team compliance with all Company policies and procedures
• Ensure accurate operation and functionality of the Point of Sale system.
• Assist with all aspects of cash flow accountability
• Partner with the Scan/FMC Team to address scanning file issues quickly.
• Perform additional front‑end financial duties as needed
• Serve as a cashier when needed to support business needs.
• Understand all functions of the customer service center and provide services to customers as required.
• Answer and respond to incoming calls in a professional and timely manner.
• Deliver all job duties with honesty, integrity, and in compliance with Company standards.
• Perform other necessary and required duties as assigned.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed