Service Supervisor

Dave Wright Nissan Subaru•Hiawatha, IA

13d

About The Position

Are you a current technician eager to advance into a leadership role? Are you the person others naturally go to when they need help solving a problem? Are you ready to put down the wrench and use your car knowledge in a new way? This could be the perfect opportunity for you! We’re looking for a Service Supervisor to lead our high volume service department! Dave Wright Nissan Subaru Core Values: 1. We Solve It 2. We Are All One Team 3. We Do What We Say 4. We Grow Or We Die 5. We Commit And Never Quit

Requirements

Outgoing and approachable personality
Excellent communication skills
Experienced technician
Strong understanding of technician dispatching and shop workflow
Comfortable training and leading a team
Confident, strong problem solver
Positive, upbeat energy
Detail oriented and organized
Team focused mindset
Consistent and reliable
Career minded
Valid driver’s license

Responsibilities

Follow our processes and hold the team accountable to them
Effectively lead, coach, mentor, and manage service advisors to help them grow
Provide ongoing training to service department personnel
Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
Motivate and encourage service staff members to reach their full potential
Maintain above average customer service scores for the department
Assist guests in a professional and courteous manner
Retain current service customers and encourage repeat business
Manage technician dispatching and shop workflow
Collaborate with other departments in the dealership to accomplish common goals
Other duties as required