Service & Solutions Operations Manager

Albireo Energy•Phoenix, AZ

About The Position

Service & Solutions Operations Manager Build What Matters. Deliver What Lasts. At Albireo Energy, we see buildings in a different way —as dynamic environments that should perform smarter, safer, and more efficiently across their entire lifecycle. We are a leading independent provider of building automation and energy services, delivering intelligent, high-performance solutions to mission-critical facilities across industries. ( Albireo Energy ) We’re looking for a Service & Solutions Operations Manager to lead and scale our service and project delivery operations—driving excellence in execution, customer experience, and team performance.

Requirements

8+ years of leadership experience in HVAC controls / building automation
Strong background in both service operations and project delivery
Proven success managing P&L, forecasting, and operational performance
Experience across key vertical markets (healthcare, education, commercial, government, etc.)
Deep knowledge of BAS, HVAC controls, and system integration
Strong financial acumen (budgeting, forecasting, cost control)
Experience with ERP/CRM systems (Dynamics/AX preferred) and Microsoft Office Suite
Strategic thinker with strong organizational leadership
Exceptional communication and client relationship skills
Analytical, adaptable, and solutions-oriented
High integrity with a commitment to doing what’s right—for customers and teams

Responsibilities

Lead End-to-End Operations
Own the performance and execution of both Service and Solutions (Projects) —from preventative maintenance and emergency service to complex building automation system (BAS) projects.
Oversee service delivery, engineering, project management, programming, installation, and commissioning
Ensure consistent, high-quality execution across all phases of the project and service lifecycle
Champion operational excellence aligned with “The Albireo Way” of repeatable project success
Drive Financial & Operational Performance
Deliver predictable, profitable results through strong financial leadership and operational discipline.
Own P&L performance across service agreements, T&M work, and project delivery
Lead forecasting, budgeting, and monthly financial reporting (including WIP and cost-to-complete)
Ensure billing accuracy, margin performance, and cash flow optimization
Drive resource planning, labor forecasting, and operational efficiency
Elevate the Customer Experience
Be a trusted partner to our clients—ensuring their buildings operate at peak performance.
Build long-term client relationships through proactive engagement and consultative leadership
Lead service agreement execution, renewals, and performance reviews
Conduct site visits, quality audits, and executive-level customer touchpoints
Resolve issues with urgency, professionalism, and accountability
Develop High-Performing Teams
Lead, coach, and inspire a multidisciplinary team of project managers, engineers, and field professionals.
Establish clear expectations, performance metrics, and development plans (SMART goals)
Mentor teams in communication, customer engagement, and problem-solving
Foster a culture rooted in safety, accountability, integrity, and collaboration
Build a people-first environment where talent grows and teams succeed together
Partner with Sales & Strategy
Bridge operations and business development to deliver innovative, high-value solutions.
Collaborate with sales on estimating, solution development, and client presentations
Support growth through technical expertise and market insight
Identify industry trends and align service offerings with evolving customer needs
Contribute to vertical market strategies (healthcare, education, data centers, commercial, etc.)
Drive Continuous Improvement
Advance systems, processes, and performance across the organization.
Develop and standardize SOPs, tools, and best practices
Lead continuous improvement initiatives across service and project operations
Act as a change agent—driving innovation, adaptability, and operational scalability
Promote a culture of safety, quality, and accountability