Service Solution Manager

Knapp Agency • Kennesaw, GA

66d • Hybrid

About The Position

The Service Solution Manager plays a critical role in developing and designing a service solution tailored to meet the customer needs. This individual works closely with sales and specialty departments to define service offerings, craft compelling proposals and ensure solutions are scalable, cost-effective, and align with business goals. A Service Solution Manager performs the following, within the assigned market, customer and/or contract area: Collaborate with sales and pre-sales teams to understand customer requirements and translate them into viable service solutions. Design end-to-end service architectures, including SLAs and support models based on Customer needs. Work with technical and business stakeholders to develop high-quality proposals, presentations, and pricing models. Participate in customer presentations and workshops to articulate service value and approach. Collaborate with delivery and operations teams to ensure smooth handover and execution. Perform Independent and committed service-related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to service scope, pricing, offerings, deadlines, and service provision dates. Acts as main point of contact for questions regarding service concepts for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria. Optimize and adapt existing service concepts, in document form and SAP, based on customer requirements. Add offers and contracts to ERP system. Support Management team in new business initiatives when required. Perform all other tasks and duties assigned.

Requirements

• Bachelor's degree, preferably in industrial engineering, logistic/supply chain management, mechanical or electrical Engineering, Information Systems or related field or equivalent combination of education, training and experience.
• 3-5 years of experience as a warehouse automation solution designer, logistic material flow consultant, pre-sales, implementation, or service delivery within warehouse automation companies.
• Ability to draft/review service offerings and concepts.
• Basic knowledge of designing services, lifecycle support, maintenance and SLAs, performance monitoring and optimization.
• Ability to work independently and on a team.
• Proficient knowledge of Microsoft Office or related software.
• Excellent communication skills both written and verbal.
• Strong presentation and client engagement skills.
• Ability to bridge the gap between engineering, sales and operations.
• Authorization to work in the U.S.
• Passport or ability to obtain passport.
• Professional office etiquette is required at all times.
• Travel required up to 30%
• sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 25 pounds.

Nice To Haves

• Working knowledge of intralogistics systems is a plus.
• SAP knowledge is a plus.

Responsibilities

• Collaborate with sales and pre-sales teams to understand customer requirements and translate them into viable service solutions.
• Design end-to-end service architectures, including SLAs and support models based on Customer needs.
• Work with technical and business stakeholders to develop high-quality proposals, presentations, and pricing models.
• Participate in customer presentations and workshops to articulate service value and approach.
• Collaborate with delivery and operations teams to ensure smooth handover and execution.
• Perform Independent and committed service-related support of new and existing customers. This includes but is not limited to answering customer and internal questions related to service scope, pricing, offerings, deadlines, and service provision dates.
• Acts as main point of contact for questions regarding service concepts for customers, internal departments, and other KNAPP subsidiaries. This Includes close communication and coordination internally and with parent company in Austria.
• Optimize and adapt existing service concepts, in document form and SAP, based on customer requirements.
• Add offers and contracts to ERP system.
• Support Management team in new business initiatives when required.
• Perform all other tasks and duties assigned.

Benefits

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees