Manager, Solution Engineering

Intapp • Charlotte, NC

5d

About The Position

Position Overview: The Solution Engineering Manager is responsible for ensuring the key projects and solution engineer tasks are fulfilled. The primary function of this position is to directly manage multiple solution engineers including contractors. The Solution Engineering Manager also provides sponsor-level governance on key client projects What you'll do: Oversee and coordinate the daily operations of highly skilled solution engineers while ensuring the company objectives and goals are met Provide direct reports with guidance on development and growth Conduct weekly tactical check-ins with direct reports and other key resources to understand any project/client risks within your portfolio and/or any personnel issues and concerns Provide regular reporting to senior management regarding key accounts, client escalations, and personnel updates Build relationships and liaise with other regional Solution Engineer Managers to ensure a high-quality client experience Engage in ongoing process improvement and methodology initiatives Serve as a point of escalation for clients who encounter technical issues during implementation or as an internal escalation point for project teams Manage the bandwidth of the Solution Engineers

Requirements

• 4+ years of experience in the consulting/professional services industry with 3+ years in a leadership role.
• Team player with the ability to coordinate work with all team members
• Highly collaborative and flexible, can easily adapt to changing/evolving role requirements
• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills
• Strong communicator, personable and collaborative
• Demonstrate maturity and acumen navigating business and professional environments
• Excellent hands-on skills with office productivity tools (Microsoft Word, Excel, PowerPoint, and Visio)
• Proven ability to learn and a strong desire to learn
• Strong analytical and troubleshooting skills
• Exceptional interpersonal skills and ability to explain software to non-technical users

Nice To Haves

• Experience in the legal sector, in particular experience with industry-standard legal software systems
• Familiarity with new business intake and conflicts solutions, time entry and capture solutions and/or ethical wall and information barrier solutions
• Cloud and SAAS experience
• Issue tracking system (e.g. JIRA)

Responsibilities

• Oversee and coordinate the daily operations of highly skilled solution engineers while ensuring the company objectives and goals are met
• Provide direct reports with guidance on development and growth
• Conduct weekly tactical check-ins with direct reports and other key resources to understand any project/client risks within your portfolio and/or any personnel issues and concerns
• Provide regular reporting to senior management regarding key accounts, client escalations, and personnel updates
• Build relationships and liaise with other regional Solution Engineer Managers to ensure a high-quality client experience
• Engage in ongoing process improvement and methodology initiatives
• Serve as a point of escalation for clients who encounter technical issues during implementation or as an internal escalation point for project teams
• Manage the bandwidth of the Solution Engineers

Benefits

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees