Service Scheduler

Foodmate•Ball Ground, GA

1d•$28 - $32•Onsite

About The Position

Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide. As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes: Competitive Compensation Comprehensive benefit package design to support our employees’ health, well-being, and financial security Work/Life programs to provide a safe, secure and balanced environment Education and training programs to develop POSITION SUMMARY The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. Acting as the main point of contact for administrative service support, the scheduler will quote and execute service contracts and schedule contracted service.

Requirements

Associates or Bachelor’s in Business Administration or related field or equivalent service experience - preferred
Clarity and attention to detail while managing multiple concurrent tasks
Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
Expert multitasking ability (handling multiple tech schedules simultaneously)

Nice To Haves

Experience in a service-related field with customer interaction a plus
Experience with database queries and customer reporting tools a plus

Responsibilities

Quote service technician visits
Schedule technician visits and coordinate with technicians and customers
Close work orders and complete billing process
Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
Data Entry as needed
Issue POs for outside resources used on contracts
Collaborate with Customer Care sales team to ensure timely delivery of quotes
Close work orders and contracts at completion of service terms
Customer satisfaction follow-up calls
Execute technician timesheet entries
Issue and order tools for new technicians