Service Scheduler

Duravant • Ball Ground, GA

1d • $28 - $32 • Onsite

About The Position

The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. Acting as the main point of contact for administrative service support, the scheduler will quote and execute service contracts and schedule contracted service.

Requirements

• Associates or Bachelor’s in Business Administration or related field or equivalent service experience - preferred
• Experience in a service-related field with customer interaction a plus
• Clarity and attention to detail while managing multiple concurrent tasks
• Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
• Experience with database queries and customer reporting tools a plus
• Expert multitasking ability (handling multiple tech schedules simultaneously)

Responsibilities

• Quote service technician visits
• Schedule technician visits and coordinate with technicians and customers
• Close work orders and complete billing process
• Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Data Entry as needed
• Issue POs for outside resources used on contracts
• Collaborate with Customer Care sales team to ensure timely delivery of quotes
• Close work orders and contracts at completion of service terms
• Customer satisfaction follow-up calls
• Execute technician timesheet entries
• Issue and order tools for new technicians

Benefits

• Competitive Compensation
• Comprehensive benefit package design to support our employees’ health, well-being, and financial security
• Work/Life programs to provide a safe, secure and balanced environment
• Education and training programs to develop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees