Service Scheduler, Customer Experience

Rentokil Pest Control•New York, NY

23h•$23 - $29

About The Position

In this position the scheduler will use a variety of routing and scheduling software solutions to create and provide tech Schedules each day. This person will be responsible for partnering and supporting the field operations teams, Customer Service Associates, as well as, having the ability to accommodate and or overcome customer scheduling objections all while creating a great customer experience. In this position you will also be responsible to achieve company goals and objectives, report metrics and work with others to achieve a common goal.

Requirements

Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of internet, e-mail processes, software applications (such as MS Word, Outlook), Texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Basic knowledge of the company’s operating systems
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
1-2 years of related experience as dispatcher and/or customer service agent

Responsibilities

Support assigned branches, regions or division confirming and setting scheduling work where there is no current capacity
Works Scheduling CFR’s and assigns schedules while partnering with the field
Assist in Scheduling New Business
Work with Branch and Customer to reinstate and schedule their cancelled work order
Work with Branch and Customer by offering current month availability to work orders schedule into the future
Call/Text customers when techs call out that require stops to be moved
Contacts and moves up INI scheduled outside of 3 days
Use Excel to compile reports as requested
Performs other duties as assigned

Benefits

Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility