Service Response Center Rep
About The Position
The Service Response Center Representative receives calls and assists customers with request for services. The representative documents all incoming call requests promptly, following all Service Response Center (SRC) policies and guidelines. The Service Response Center Representative coordinates and dispatches appropriate Plant Operations, Patient Information calls or other Support Services personnel as needed. The representative also prioritizes the appropriate level of service to be consistent with the immediate need.
Requirements
- Minimum of one (1) year of work experience in a healthcare setting.
- Minimum of two (2) years of experience using a personal computer and typing 45+ WPM (typing test may be required).
- Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.
- High school diploma or equivalent
Nice To Haves
- Previous experience preferably in a very active Call Center environment
- Previous experience in call/radio dispatching
- Previous experience using medical terminology
- Previous experience in one on one customer service
- Completion of some college course work
Responsibilities
- Answers incoming calls courteously and respectfully, introducing self and welcome greeting.
- Updates and maintains information in departmental database.
- Handles and dispatches work orders within specified guidelines as outlined by departmental policies and procedures.
- Uses independent judgment in responding to emergencies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
