Service Representative III - Core Systems Support

Provident Bank • Woodbridge, NJ

1d • $23 - $29

About The Position

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident Bank is a successful and highly regarded multi‑billion‑dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing both our customer and employee experience. POSITION SUMMARY The Service Representative III – Core Systems Support plays a critical role in supporting branches, the Contact Center, and internal departments by resolving inquiries related to deposit products and core banking system activity. This position has a strong focus on Individual Retirement Accounts (IRAs) and ensures accurate processing, compliance, and outstanding internal service across a variety of account types.

Requirements

• High School Diploma or GED required
• 4–6 years of experience servicing Individual Retirement Accounts (IRAs) required
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational and time‑management abilities with strong attention to detail
• Proficiency in Microsoft Office and comfort navigating multiple banking systems and applications
• Ability to manage multiple priorities in a fast‑paced operations environment
• Strong problem‑solving skills and a customer‑focused mindset

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Manage all aspects of IRA plans and accounts , including documentation review, transaction corrections, tax reporting accuracy, auto distributions, beneficiary maintenance, and withholding setup
• Serve as a primary point of support for Branch, Contact Center, and departmental inquiries related to deposit products, including checking, savings, certificates, safe deposit boxes, retirement accounts, and RMS concerns
• Resolve inquiries received through multiple channels, including system queues, email, phone, and mail
• Maintain and update customer and account information, including account type changes, rates, alternate addresses, and special account coding
• Assist with daily review of consumer and business mobile deposits, including approval and exception handling
• Support ongoing customer and account monitoring through review of Cold Storage and Horizon 360 reports
• Assist with back‑office operational processing, including general ledger entries, safe deposit box payments, mail deposits, and official check generation
• Perform additional duties and support activities as assigned by management

Benefits

• Team members accrue Paid Time Off (PTO), receive paid Holidays, and are eligible to participate in the Bank’s Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan.
• Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance.
• Company‑sponsored Tuition Disbursement and Loan Repayment programs are also available.
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal Plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees