Service Representative II - Core Systems Support

Provident Bank • Woodbridge, NJ

20d • $19 - $24

About The Position

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. POSITION OVERVIEW: This position is responsible for supporting Branches, Contact Center and Departments by resolving and responding to their inquiries and concerns. Perform various duties for the deposit products and customer records on the Core system.

Requirements

• High school diploma or GED
• Minimum 3 years’ experience working at a financial institution or in a service environment
• Strong Interpersonal skills, including listening, written and verbal communication
• Strong organizational and time management skills
• Strong PC Skills; ability to use various computer programs including Microsoft Office

Responsibilities

• Maintains and updates customer and account information including but not limited to account type changes, rates, alternate addresses and special coding.
• Resolves and responds to customer concerns for Branch, Department and Call Center personnel including but not limited to Savings, Checking, Safe Deposit Box, Certificate and Retirement Accounts and RMS Concerns. Concerns are received through queues, emails, telephone and by mail.
• Assists with daily review of Consumer & Business Mobile Deposits such as approval or decline checks for deposit as needed
• Assists with review of various Cold Storage reports and Horizon 360 generated reports for ongoing account/customer monitoring
• Assists with daily processing of Department General Ledger entries, safe box payments, mail deposits and Official Check generation for the back-office departments.
• Responds to requests by management to perform related duties and activities.

Benefits

• Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
• In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
• Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees