Service Receptionist

All American Ford Auto Group•Hackensack, NJ

55m

About The Position

We are seeking a friendly and professional Service Receptionist to join our team at a new car dealership. The ideal candidate will be responsible for providing exceptional customer service, managing service appointments, and ensuring a positive experience for our clients.

Requirements

Excellent communication and interpersonal skills.
Strong customer service orientation with a positive attitude.
Ability to multitask and manage time effectively.
Proficient in using computer systems and software for scheduling and record-keeping.
Previous experience in a customer service role, preferably in the automotive industry, is a plus.
Detail-oriented with strong organizational skills.
Ability to work in a fast-paced environment.

Responsibilities

Greet customers warmly and assist them with their service needs.
Schedule service appointments and manage the service calendar efficiently.
Answer phone calls and respond to customer inquiries.
Maintain accurate records of customer interactions and service requests.
Collaborate with service technicians to ensure timely and effective service delivery.
Process customer payments and handle transactions accurately.
Provide information about dealership services.
Ensure the reception area is clean, organized, and welcoming.