Service Quality Engineer II
About The Position
The Service Quality Engineer II plays a key role in supporting service development and execution for Boston Scientific's Medical Electrical Equipment/ Capital Equipment (CE) products. This role focuses on maintaining and improving service quality processes, linking service performance to product design and risk management, and supporting continuous improvement initiatives. The Service QE collaborates cross-functionally across engineering, PMO, field service, and quality teams to ensure robust systems and processes that meet both compliance and business requirements. At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week.
Requirements
- Bachelor's degree in a technical field
- 2+ years of relevant work experience
Nice To Haves
- Masters degree in engineering
- Experience working in medical device industry
- Experience working with medical electrical equipment
Responsibilities
- Integrate service requirements into new-product design and risk-management processes.
- Partner with Service Development Engineers to create Service documentation and Service parts including Service manuals, work instructions,
- Serve as the service-quality owner for assigned products, ensuring alignment between DHF, DMR, and field-service documentation.
- Evaluate product or process changes for quality and risk impact; ensure all risk controls remain effective.
- Champion continuous improvement of product reliability through analysis of field performance data, and service metrics.
- Represent service quality in design reviews, risk assessments, and post-market monitoring.
- Lead CAPA/NCEP investigations, ensuring strong root-cause analysis and sustainable corrective actions.
- Partner with global and regional teams to implement best practices for service quality metrics and reliability measurement.
- Monitor key process indicators for CE service performance, informing operational and business decisions.
- Foster collaboration across Service Development Engineering, Service QA, NPE Project Management, Field Service, and Global teams.
- Promote a culture of curiosity, accountability, and high performance.
- Participate in VIPs and continuous-improvement initiatives that drive measurable efficiency gains.
- Develop a "Yes - and here's how" mindset to support business enablement while maintaining strong compliance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Number of Employees
5,001-10,000 employees
