Service Projects Coordinator

Johnson Controls•Livermore, CA

2d•$33 - $45

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 10 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: https://youtu.be/pdZMNrDJviY What you will do: Service Project Coordinator will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Oversees and directs Key Service Account coordination and service delivery. Establish and maintain positive client relationships. In collaboration with senior management and stakeholders, define project scope and deliverables that support client goals. Communicates directly with service account point of contact concerning service agreement services pricing, staffing, and scheduling. How you will do it: Account coordination responsibilities include developing strong relationships with customers, connecting with key contacts for each service contract assigned. Collaborate with our sales team to provide timely follow up of pricing, proposals and supporting documentation as requested by the key account stake holder. Analyze revenue, bill rates, and utilization across multiple key account projects. Operate as the supplemental point of contact for any and all matters specific to your customers. Build and maintain strong, long-lasting customer relationships Develop a trusted coordination and support relationship with key accounts, customer stakeholders and executive sponsors. Prepares service agreement schedules, status reports and works to ensure inspections and testing comply with applicable NFPA requirements. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly service delivery to internal and external stakeholders. Assist with high severity requests or issue escalations as needed. What else you’ll get Supportive team environment, flexible schedule, mobile device, laptop, company vehicle when appropriate. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities. HIRING HOURLY RANGE: $32.64 - $44.90 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site athttps://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Requirements

Proven work experience as an Account coordinator, Key account coordinator or other relevant experience
Experience in delivering client-focused solutions based on customer needs
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
Solid experience with CRM software and MS Office (particularly MS Excel) and PowerPoint
Proven ability to manage multiple projects at a time while paying strict attention to detail
Ability to conform to shifting priorities, demands, and timelines in a high-pressure environment is essential
Strong analytical and problem-solving capabilities
Experienced working both independently and in a team-oriented, collaborative environment
Able to build a collaborative working environment with cooperation from a wide variety of sources, including upper management, clients, and other departments
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills

Responsibilities

liaise between customers and cross-functional internal teams
ensure the timely and successful delivery of our solutions according to customer needs
improve the entire customer experience
Oversees and directs Key Service Account coordination and service delivery
Establish and maintain positive client relationships
define project scope and deliverables that support client goals
Communicates directly with service account point of contact concerning service agreement services pricing, staffing, and scheduling
developing strong relationships with customers
connecting with key contacts for each service contract assigned
Collaborate with our sales team to provide timely follow up of pricing, proposals and supporting documentation as requested by the key account stake holder
Analyze revenue, bill rates, and utilization across multiple key account projects
Operate as the supplemental point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted coordination and support relationship with key accounts, customer stakeholders and executive sponsors
Prepares service agreement schedules, status reports and works to ensure inspections and testing comply with applicable NFPA requirements
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly service delivery to internal and external stakeholders
Assist with high severity requests or issue escalations as needed

Benefits

Competitive salary
Paid vacation/holidays/sick time- 10 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Supportive team environment
flexible schedule
mobile device
laptop
company vehicle when appropriate
best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities