Service Projects Coordinator

Johnson Controls • Livermore, CA

21h • $33 - $45

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time- 10 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out!: https://youtu.be/pdZMNrDJviY What you will do: Service Project Coordinator will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. Oversees and directs Key Service Account coordination and service delivery. Establish and maintain positive client relationships. In collaboration with senior management and stakeholders, define project scope and deliverables that support client goals. Communicates directly with service account point of contact concerning service agreement services pricing, staffing, and scheduling.

Requirements

• Proven work experience as an Account coordinator, Key account coordinator or other relevant experience.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Solid experience with CRM software and MS Office (particularly MS Excel) and PowerPoint.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Ability to conform to shifting priorities, demands, and timelines in a high-pressure environment is essential.
• Strong analytical and problem-solving capabilities.
• Experienced working both independently and in a team-oriented, collaborative environment.
• Able to build a collaborative working environment with cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills

Responsibilities

• Account coordination responsibilities include developing strong relationships with customers, connecting with key contacts for each service contract assigned.
• Collaborate with our sales team to provide timely follow up of pricing, proposals and supporting documentation as requested by the key account stake holder.
• Analyze revenue, bill rates, and utilization across multiple key account projects.
• Operate as the supplemental point of contact for any and all matters specific to your customers.
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted coordination and support relationship with key accounts, customer stakeholders and executive sponsors.
• Prepares service agreement schedules, status reports and works to ensure inspections and testing comply with applicable NFPA requirements.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly service delivery to internal and external stakeholders.
• Assist with high severity requests or issue escalations as needed.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Supportive team environment, flexible schedule, mobile device, laptop, company vehicle when appropriate.
• Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed