Service Project Manager

Nortek•South Bend, IN

13d

About The Position

Our front-line managers are an integral part of the service system as they support, retain, and help develop a team of expert technicians that provide exceptional service and support to our data center clients and partners. They work to continuously maintain a positive culture that fosters career progression and long-term employee engagement. A s a Service Project Manager for the Data Center Cooling team , you will support , coach , and coordinate a diverse team of service technicians through the warranty and aftermarket service of large-scale data center projects. You will support a variety of complex data center commissioning projects requiring strong knowledge of a variety of air handling equipment in automated environments . You must possess strong project management skills to ensure site support is balanced to optimize project schedule and cost . You will p rovide service advice , guidance , and share technical expertise with end users , service teams , and sales representatives.

Requirements

Minimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC , building automation , or technic al environment .
Demonstrated knowledge of critical infrastructure , automatic controls, building automation systems or other building subsystems.
4 + years of experienc e working with complex projects
Experience with Microsoft Office
Ability to travel up to 25 % of the time to regional job sites or service centers for various equipment related work.
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to support multiple teams across various data center projects.
Excellent customer service skills with desire to exceed internal and external customer expectations .
Ability to work independently or drive results across teams in a timely manner .

Nice To Haves

Proven project management skills, demonstrating the ability to lead initiatives and manage team outputs under tight deadlines.
Strong administrational experience in Microsoft Excel , Word , and PowerPoint with the ability to present in a professional manner to data center clients.
Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.
Customer-centric mindset with a passion for helping customers succeed.

Responsibilities

Maintain accurate PM documentation, including plans, status reports, and service note to ensure transparency and accountability .
Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution.
Assist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems .
Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities.
Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors.
Build synergies with client teams to resolve complex service problems in critical operations .
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
A dvise management regarding customer satisfaction, service performance, and suggestions for operational improvements.