Service Processing Coordinator

Kaeser Compressors, Inc. • Fredericksburg, VA

57d • Onsite

About The Position

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. To learn more about Kaeser, visit our website at us.kaeser.com, and for a sneak peek into what it's like being a part of the Kaeser Family, visit us.kaeser.com/people.

We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Service Processing Coordinator for our Fredericksburg location.

The selected candidate will:

Reconcile and process completed service tickets in preparation for invoicing in SAP.
Establish and maintain effective relationships with Service Scheduling Coordinators, Branch Managers, Service/Administration Managers, Service/Operations Managers and Service Technicians to facilitate communication for resolving any processing discrepancies.
Responsible for learning and following all applicable procedures and work instructions relating to the Company's Management System.
Performs all other duties assigned by the Manager.
Verify appropriate cost and tax considerations for numerous types of service costs, including travel, mileage, parts and labor.
Ensure timely and error-free processing of completed service orders and maintain stated department goals for interval between ticket completion and invoice generation.

Requirements

• High School Diploma or equivalent required; Associate or Bachelor's Degree in Accounting preferred.
• Expert verbal and written English proficiency.
• Good communication skills/phone skills required.
• Computer skills, including proficiency in G-Suite.
• SAP experience preferred.
• Regular physical attendance at the worksite.
• Two (2) years customer service experience required, commercial or industrial market preferred.
• One (1) year invoicing experience preferred.

Responsibilities

• Reconcile and process completed service tickets in preparation for invoicing in SAP.
• Establish and maintain effective relationships with Service Scheduling Coordinators, Branch Managers, Service/Administration Managers, Service/Operations Managers and Service Technicians to facilitate communication for resolving any processing discrepancies.
• Responsible for learning and following all applicable procedures and work instructions relating to the Company's Management System.
• Performs all other duties assigned by the Manager.
• Verify appropriate cost and tax considerations for numerous types of service costs, including travel, mileage, parts and labor.
• Ensure timely and error-free processing of completed service orders and maintain stated department goals for interval between ticket completion and invoice generation.

Benefits

• competitive salary
• excellent benefit package including Profit Sharing and 401(k) Plan as well as an on-site exercise facility
• free exercise classes
• health and wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees