Service Process Coordinator

Citi • Sioux Falls, SD

4d

About The Position

Works under little to no direct supervision. Ensures the quality and service of self and others. Works with a wide variety of non-routine queues, to support a variety of loan types such as: ARMs, SCRAs, Homeowner Assistance Modifications (HAM), HUDs (residential & commercial), etc. Organizes, records, and services complex loans, which requires interacting with internal and external customers. As subject matter expert, resolves complex loan servicing issues under limited supervision and works on complex servicing projects such as: those related to process changes or projects to revise mortgage letter templates. Reconciles historical accounts and performs re-application/re-amortization functions for an expansive array of loans. Regularly mentors and trains lower level service processors or new team members. Works under little to no direct supervision. Identifies problems/process improvements, troubleshoots issues, and participates in testing to ensure that systems are functioning properly and help resolve problems. Applies in depth knowledge of technical principles and loan concepts to service complex loans and resolve escalated issues, combined with in depth knowledge of team objectives. Represents department at intra-departmental meetings and on various intra department projects. Typically uses tact and diplomacy when exchanging complex or sensitive information with internal and external contacts or customers. Provides support to customer service on non-routine and complex loan related questions

Requirements

• 2-4 years relevant experience
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing files which required standing, stoopin
• High School diploma or equivalent

Responsibilities

• Organizes, records, and services complex loans
• Resolves complex loan servicing issues
• Works on complex servicing projects
• Reconciles historical accounts and performs re-application/re-amortization functions
• Mentors and trains lower level service processors or new team members
• Identifies problems/process improvements, troubleshoots issues, and participates in testing
• Represents department at intra-departmental meetings and on various intra department projects
• Provides support to customer service on non-routine and complex loan related questions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees