Service Parts Engineer II, Service BoM

Rivian • Plymouth, MI

60d

About The Position

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Requirements

• Bachelor's degree in Engineering, Automotive Technology, or a related technical field.
• Minimum of 3 years of relevant experience in service parts engineering or related automotive fields.
• Basic understanding of Low and High Voltage vehicle charging applications.
• Proven ability to manage multiple projects simultaneously in a fast-paced, cross-functional environment.
• Excellent analytical and problem-solving skills, with the ability to handle complex technical challenges.
• Ability to work efficiently under stress/pressure.
• Ability to stand, sit, or walk for 8-10 hours per day.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents.
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.

Nice To Haves

• Proficiency in Enovia and Catia V6 is a plus.
• Automotive or related OEM experience is a plus.

Responsibilities

• Work with Service Engineers to develop and implement service parts strategies for on and off vehicle Charging systems across all vehicle models and off-vehicle charging products.
• Work with Service Engineers to develop and implement service parts strategies for Rivian Fasteners and for Rivian Van aftermarket upfit programs.
• Manage the complete service parts lifecycle, including part release, change management, and maintenance.
• Ensure accurate and complete Service Bill of Materials (SBOM) through regular reviews and audits.
• Resolve complex technical issues related to service parts, including engineering deviations, part release problems, and customer inquiries.
• Provide expert technical support (SME) to cross-functional teams, including service engineering, field service, and downstream operations (catalog, new part introduction, demand planning).
• Support field service actions related to safety, compliance, and customer satisfaction.
• Investigate and resolve interchangeability of existing service parts concurrent with the release of new service parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Number of Employees: 5,001-10,000 employees