Service Engineer II

Microsoft•Redmond, WA

3d•$100,600 - $199,000•Hybrid

About The Position

Make Bing Ads Technical Support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search. As a Service Engineer II, Engineer you will be part of an expert technical team delivering complex data analysis to provide advanced fraud, malware, and other security solutions for the Microsoft online Advertising marketplace. You will focus on protecting advertiser ROI and user safety across Microsoft Advertising and identify suspicious or fraudulent traffic and advertising practices. You will proactively hunt to protect customers and users while mitigating fraud and noncompliant activity. You will be a member of a proud team that embraces work with passion, integrity, and creativity to deliver quality and security solutions to our customers, partners, Microsoft, and the Internet community worldwide. The Advertising Trust and Safety Services Team Service Engineer builds and maintains solid remote, virtual relationships with team and partners by using excellent communication skills, big data analysis, and expert data visualization to document and present complex problems/solutions to both technical and non-technical audiences. This role is an integral member of a team focused on delivering results, working in partnership to achieve business goals, and committed to personal and team development Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
1+ year(s) technical experience working with large-scale cloud or distributed systems.
Experience with customer-facing tier 3 technical support or within a software development organization.
Proficiency in developing tools and automation in C# to improve operational efficiency.

Responsibilities

Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.
Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
Drive root cause analysis and service improvements in close partnership with several Engineering teams.
Develop compelling case studies to influence changes in Microsoft Advertising platform to improve user or advertiser security and experience.
Compose timely service alerts and issue visibility correspondence to sales teams and partners.
Ensure policy interpretation and enforcement are enabled at scale.
Support effective rollouts of new pilots and features.
Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support teams.
Conduct escalation data and trend analysis to create insightful customer stories that influence product roadmaps, business decisions, and training content.