Service Parts Associate - Level II

Cummins Talent Acquisition•Paducah, KY

About The Position

We are looking for a talented Service Parts Professional to join our team specializing in Parts for our Distribution Unit in Paducah, KY. In this role, you will make an impact in the following ways: - Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies. - Provide accurate documentation and continual communication to the customer throughout the entire process. - Work with internal and external customers at parts counter in local branch. - Complete training in line with business requirements. - Operate forklifts and other warehouse machinery. - Comply with HSE standards, policies, procedures & regulations Must be able to be on call rotation Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

Responsibilities

Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
Uses appropriate personal protective equipment.
Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
Escalates customer issues to more senior parts personnel or supervisor when needed.
Maintains a neat and clean appearance in the customer parts area and parts warehouse.
Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.