Service Outbound Coordinator

Sweetwater Sound • Fort Wayne, IN

2d • Onsite

About The Position

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments is seeking to hire a Service Outbound Coordinator to add to our growing Service team. The individual in this role will help support the Product Support team by providing product evaluations and shipping assistance in our 500,000 sq. ft. Distribution Center. Having a keen eye for details, supporting our growing music centric customer base, and a passion for quality assurance, are crucial in this unique role. Responsibilities will include: Various administrative tasks, including oversight of email inboxes and database management. Filling out international shipping paperwork. Performing pre-ship inspections and functionality tests on replacement gear or pro audio equipment for functionality. Communicating with various departments when inventory issues arise or not handled correctly Requirements: Basic understanding of audio products and their functions. Ability to multitask Basic Mac computer skills Strong organizational skills Strong communication skills Ability to regularly lift/move at least 50 pounds throughout your shift. Preferred Experience: Bachelors degree in Business or Audio Production 1+ year(s) of customer service and/or warehouse experience. Sweetwater "Ideal" Team-Player: WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences Get Things Done - Great work ethic and moves with a sense of urgency Obsesses over the Details – committed to paying attention to the details Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better Develop the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater! Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.

Requirements

• Basic understanding of audio products and their functions.
• Ability to multitask
• Basic Mac computer skills
• Strong organizational skills
• Strong communication skills
• Ability to regularly lift/move at least 50 pounds throughout your shift.

Nice To Haves

• Bachelors degree in Business or Audio Production
• 1+ year(s) of customer service and/or warehouse experience.

Responsibilities

• Various administrative tasks, including oversight of email inboxes and database management.
• Filling out international shipping paperwork.
• Performing pre-ship inspections and functionality tests on replacement gear or pro audio equipment for functionality.
• Communicating with various departments when inventory issues arise or not handled correctly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees