Service Order Dispatcher

Skookum•Fayetteville, NC

1d•$22 - $22•Onsite

About The Position

Tessera is a national non-profit, government contractor dedicated to “Creating Opportunities for People with Disabilities” by hiring and supporting individuals with disabilities and veterans with disabilities. The company prides itself on its purpose-driven culture, core values (Inclusion, Partnerships, Integrity, Diversity, Commitment, Quality), and commitment to providing a safe and respectful work environment. Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude to join their team. As a trusted provider in facility management, manufacturing, and vehicle maintenance, Tessera focuses on investing in its people to deliver exceptional results for customers, supporting over 1,700 employees across 13 states and Washington, D.C. Working at Tessera offers competitive wages, benefits, and opportunities for professional growth, providing a meaningful career that makes a positive impact.

Requirements

Strong verbal and written communication skills are essential for interacting with various customers.
The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
Experience with work order management systems, databases, and other relevant software is often required.
A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.

Responsibilities

Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system.
Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
Track on the status of work orders, ensure timely completion and provide updates to requesters as needed.
Serve as a liaison between requesters, maintenance staff, schedulers, and managers. Facilitate clear communication and efficient coordination.
Keep accurate records of all work orders, maintenance activities, and related documentation.
Manage inventory of maintenance supplies and equipment.
Answer general inquiries about facility policies, procedures, or ongoing maintenance projects.
May be directed to change status of work in the Centralized Maintenance Management System (CMMS).
Contribute to a supportive team environment.

Benefits

Medical
Dental
Vision
401(k) retirement plan
Life & Short-Term Disability Insurance
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays
accrual of 12 paid days of vacation at the start of employment
paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP)
engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees