SERVICE ORDER DISPATCHER

TSAY FEDERAL CONTRACTING GROUP

2d • Onsite

About The Position

The Service Order Dispatcher receives records, distributes work orders and coordinates entry into buildings for service crews.

Requirements

• High school diploma or GED required.
• Minimum of two (2) years’ customer service experience required.
• Ability to obtain and maintain government background clearance.
• Must be able to obtain and maintain military gate pass access.
• Efficient computer, administration, and phone skills.
• Strong written and verbal communication skills.
• Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques.
• Knowledge of dispatching methods, techniques, and practices.
• Ability to obtain proper information through verbal, written, and personal contact.
• Ability to analyze situations promptly and to determine the proper course of action.
• Ability to deal courteously with internal and external customers.
• Ability to speak and write effectively.
• Must have the ability to effectively present information and respond to questions from managers, fellow employees, and customers.
• Must be able to read and interpret various information to ensure procedures are followed.
• Skill in establishing priorities and organizing work.
• Must have the ability to respond to common inquiries or complaints from customers, managers and staff members.
• The employee may occasionally be required to lift up to 25 pounds.

Nice To Haves

• Experience with GFEBS (General Fund Enterprise Business System) preferred.
• Experience in a call center environment preferred.

Responsibilities

• Receives service requests and ensures accurate recording of name, address, repairs, and/or service to be performed.
• Prepares work orders and dispatches to appropriate service crew.
• Maintains records of service calls and work orders.
• Relay messages and special instructions to mobile crews or various personnel.
• Performs follow-up on completed work orders to monitor performance of completed work.
• Dispatches service calls over the radio.
• Assists service crew with entry into buildings by contacting the point of contact (POC).
• Calls or writes customer to ensure satisfactory performance of service.
• Maintains files on all service orders and related information and documents.
• Assists customer by researching completed service orders
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED