Service Operations Supervisor (on-site)

LanguageLine Solutions•Blue Bell, PA

28d•$55,000•Onsite

About The Position

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team! 2025: Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner 2024: Excellence in Customer Service Awards: Organization of the Year (Small) Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver) As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®) Join Us as a Service Operations Supervisor Full-Time Monday through Friday 9:00 am to 5:30 pm EST| Onsite in Blue Bell, PA (No Remote Option) Lead. Coach. Empower. Make a real difference every day. At Health Advocate, we’re committed to simplifying healthcare and supporting the people who count on us. As a Service Operations Supervisor, you’ll play a vital role in guiding a team of dedicated associates who help our members navigate benefits, resolve issues, and find clarity in an often confusing healthcare landscape. If you’re a natural leader who thrives in a fast-paced environment—and you’re driven by coaching others, helping members , and creating a knowledgeable team —this is an opportunity to make a meaningful impact while growing your leadership career. What You’ll Do: Your Roadmap to Impact Lead With Impact As a Service Operations Supervisor, you will: Oversee the day-to-day operations of a team of member service and claims support associates. Manage quality and backlog to ensure exceptional service delivery. Coach, mentor, and develop team members to meet and exceed performance expectations. Support with hiring, training, performance feedback, and team discipline when needed. Serve as a resource for complex healthcare benefit and claims questions. Partner with internal departments to resolve escalations and streamline processes. Monitor calls and audits to ensure accuracy, efficiency, and timely case resolution. Continuously evaluate workflows and recommend improvements to enhance service quality. This is a hands-on leadership role where you’ll guide your team, support member needs, and keep daily operations running smoothly. Who You Are: The Advocate We’re Looking For The ideal candidate is: A strong communicator who can clearly explain complex benefit and claims topics. A problem-solver who stays composed under pressure and can help others do the same. A coach at heart—someone who loves developing people and guiding them to success. Organized and detail-oriented, with excellent follow-through and administrative skills.

Requirements

Bachelor’s degree or equivalent work experience
Call center experience preferred
Leadership or supervisory experience in healthcare, benefits, or claims preferred
Working knowledge of MS Word and Excel
Strong phone etiquette, listening skills, and customer service mindset

Nice To Haves

COBRA
Medicare (A, B, Advantage, Part D)
HRAs/HSAs
FSAs
Coordination of Benefits
SPDs/COCs
Medicaid/CHIP
ACA guidelines
pharmacy benefits

Responsibilities

Oversee the day-to-day operations of a team of member service and claims support associates.
Manage quality and backlog to ensure exceptional service delivery.
Coach, mentor, and develop team members to meet and exceed performance expectations.
Support with hiring, training, performance feedback, and team discipline when needed.
Serve as a resource for complex healthcare benefit and claims questions.
Partner with internal departments to resolve escalations and streamline processes.
Monitor calls and audits to ensure accuracy, efficiency, and timely case resolution.
Continuously evaluate workflows and recommend improvements to enhance service quality.