On-site Supervisor

DOCUmation•San Antonio, TX

1d•Onsite

About The Position

The On-site Supervisor is responsible for overseeing operations at our client’s location, managing day-to-day activities across the copy center, mailroom, and fleet management services. This role requires a hands-on, detail-oriented leader who is proactive and highly customer-focused. The Supervisor manages a field site representative to ensure operational excellence and drive continuous improvement.

Requirements

Proven experience in copy center and mailroom operations.
Strong organization and multitasking skills in a fast-paced environment.
Goal-oriented with the ability to set clear, actionable objectives.
Proficient in Microsoft Office and general PC skills.
Strong leadership and conflict-resolution abilities.
Motivational, team-oriented mindset with a commitment to a positive workplace culture.

Responsibilities

Serve as the primary client contact, ensuring daily communication is professional, responsive and solution focused.
Maintain appropriate professional boundaries with clients and direct reports.
Manage and oversee all on-site operations, including copy center, mailroom, and equipment fleet services.
Ensure all work is completed accurately, on schedule, and in accordance with established quality standards.
Provides hands-on training for team members on workflows, procedures and equipment operations.
Hold team members accountable for performance, professionalism, and compliance with established processes.
Provide first-level troubleshooting and support for equipment issues, including collection of monthly meter readings.
Respond promptly to customer inquiries regarding job feasibility, status, and completion deadlines.
Identify and implement opportunities to streamline workflows and improve overall service delivery.
Perform additional duties as assigned to support operational needs.