Service Operations Manager

Albertsons Companies•Cedar Park, TX

9h•Onsite

About The Position

The Service Operations Manager oversees front-end and customer service operations to ensure a safe, efficient, and customer-focused shopping experience. This role is responsible for operational execution, labor utilization, cash handling accuracy, and associate development while driving service standards and supporting overall store performance. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Requirements

Prior retail management or front-end leadership experience.
Strong customer service, leadership, and communication skills.
Experience with labor scheduling, cash handling, and operational controls.
Ability to manage multiple priorities in a fast-paced environment.
Flexible availability including nights, weekends, and holidays.
Ability to stand and move throughout the store for extended periods.

Nice To Haves

Experience managing front-end, service desk, or customer service operations.
Knowledge of loss prevention practices and service performance metrics.
Experience leading supervisors or team leads.

Responsibilities

Oversee daily front-end operations including checkstands, self-checkout, customer service desk, and other service areas.
Ensure proper staffing, coverage, and traffic flow to meet customer service expectations.
Maintain high standards of cleanliness, organization, and safety.
Support opening, closing, and peak-period execution.
Champion a customer-first culture and model excellent service behaviors.
Address and resolve customer concerns in a timely and professional manner.
Monitor service levels and implement improvements to reduce wait times and enhance satisfaction.
Hire, train, coach, and develop front-end supervisors and associates.
Schedule labor effectively to meet operational needs while controlling costs.
Communicate expectations clearly and hold associates accountable for performance.
Provide ongoing feedback, recognition, and performance discussions.
Ensure compliance with all cash handling, accounting, and auditing procedures.
Monitor tills, safe counts, and cash controls; investigate and resolve variances.
Support loss prevention initiatives and shrink reduction efforts.
Ensure adherence to company policies, safety standards, and applicable regulations.
Promote a safe working and shopping environment for customers and associates.
Support emergency procedures and incident reporting.
Monitor key service, labor, and operational metrics.
Identify trends and implement action plans to improve efficiency and results.
Partner with store and department leadership to support overall store goals.