Service Operations Manager

AgriVision Equipment and PrairieLand Partners • Pacific Junction, IA

5h

About The Position

The Service Operations Manager is responsible for advancing the performance, consistency, and growth of service operations across AVE-PLP LLC. This role partners closely with dealership leadership, aftermarket teams, and the Director of Aftermarket to balance strategic development with hands-on operational execution.
The Service Operations Manager leads service process standardization, program development, and performance improvement while leveraging enterprise and customer data to guide decisions. The role also serves as an innovation and growth catalyst—identifying new service business opportunities, incubating new concepts, and determining when initiatives should be scaled and operationalized across the organization.
In addition, this role provides direct leadership for the Service Performance Specialist team and the Service Training team, ensuring strategy, process, and training initiatives are effectively translated into consistent execution at the dealership level.

Requirements

• Strong understanding of dealership service operations and aftermarket performance drivers
• Ability to balance strategic vision with practical, location-level execution
• Data-driven decision-making and analytical problem-solving skills
• Proven people leadership and cross-functional collaboration abilities
• Change leadership with the ability to influence without direct authority
• Innovative, growth-oriented mindset grounded in operational discipline
• Experience in service operations, aftermarket management, or dealership operations (multi-location experience preferred)
• Demonstrated experience leading teams and driving enterprise-wide process improvement
• Strong communication, organizational, and leadership skills
• Experience developing and executing service programs and training strategies
• Must have reliable transportation.
• Must have a valid driver’s license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Responsibilities

• Lead the development, implementation, and continuous improvement of service processes and procedures across all locations.
• Identify operational inefficiencies and performance gaps, and develop practical solutions to improve technician productivity, service throughput, and customer satisfaction.
• Ensure service processes align with company standards, manufacturer requirements, and long-term growth objectives.
• Establish and maintain common service practices that drive consistency, scalability, and accountability across the enterprise.
• Support dealership leadership during process rollouts and change initiatives, ensuring adoption and sustained execution.
• Serve as a subject matter resource for service operations best practices and performance improvement.
• Design, implement, and manage service programs that increase customer retention, service absorption, and overall aftermarket profitability.
• Collaborate with parts, service, and sales teams to ensure programs are clearly communicated, executable, and measurable.
• Monitor program effectiveness and refine programs based on performance data and feedback.
• Analyze enterprise-level service, technician, and customer data to identify trends, risks, and opportunities for improvement or growth.
• Translate data insights into actionable recommendations for dealership leaders and executive management.
• Track and report on key service performance indicators to support data-driven decision-making.
• Identify new markets, customer segments, and opportunities to expand the service business.
• Evaluate emerging service offerings, technologies, and business models that enhance service revenue and customer value.
• Partner with leadership to assess strategic fit and financial viability of new service opportunities.
• Lead or support pilot programs and start-up service initiatives remember programs to test new concepts and approaches.
• Evaluate pilot results to determine readiness for broader rollout or operationalization.
• Develop the processes, documentation, tools, and metrics required to scale successful initiatives across the organization.
• Lead, coach, and manage the Service Performance Specialist team responsible for operationalizing service strategy and process alignment at the dealership level.
• Set clear priorities, expectations, and success metrics for the team.
• Ensure effective collaboration between Service Performance Specialists, dealership service leaders, and aftermarket leadership.
• Use feedback from the field to refine service processes, programs, and support models confirming continuous improvement.
• Provide leadership and direction for the Service Training team and overall service training strategy.
• Ensure training programs align with service processes, programs, performance expectations, and business objectives.
• Oversee development and delivery of training for service managers, technicians, and parts personnel.
• Continuously evaluate training effectiveness and adjust content, delivery methods, and focus areas to support execution and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees