Service Operations Manager

Albertsons Companies•Cedar Hill, TX

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Champions corporate and division customer service programs to meet or exceed division customer service goals.
Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors and Customer Service Center Clerks.
Manages and meets departmental budgets and financial objectives. Complies with service scores, sales, quarterly labor, bag expense, cash shortages and overages, and check expense projections appropriately.
Directs and supervises front end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance of front end sales floor, restrooms, front entry way and parking lot.
Complies with and ensures compliance with Company policies and procedures (i.e., Cash Handling, Employee Purchase, Restricted Product Sale (including alcohol and tobacco), Coupon and Gift Card policies, scan accuracy, scheduling of minors, Product Return Policy, WIC, sanitation, safety, security, grooming and dress code standards, check acceptance, etc.).
Ensures the Accurate operation and function of the Point of Sale system.
Handles cash flow requirements including deposits, armored car service, safe transactions, issues and pickups, tills, approving checks and refunds, and monitoring cashier funds and cash handling procedures. Completes and ensures completion of all front end forms. Works with Administrative Coordinator, Service Operations Assistant and Service Supervisor to solve problems including cash variances, voids, refunds, till balance irregularities, and Time Clock and Attendance Policy violations. Works with Scan/FMC Team to ensure scanning file problems are corrected in a timely manner.
Partners with Division Loss Prevention and Administrative Coordinator to resolve cash and other shrink issues.
Provides assistance to Administrative Coordinator regarding cash management issues.
Oversees the coordination of front end employee training in conjunction with the Administrative Coordinator.
Responsible for front end duties such as ordering money orders, bus passes, lottery, gift cards, postage and change and commission income items (if applicable). Balancing of money orders, money transfers, gift cards and lottery.
Assists in maintaining the fresh, full appearance of the checkstand merchandisers. Maintains cleanliness of checkstands ensuring proper signage.
Ensures front end equipment is operational and takes appropriate action to correct. Implements emergency procedures in the event of computer equipment malfunctions.
Reviews refund, voids and override reports to control excess voids and refunds and overrides.
Creates department schedules to meet the customers’ needs, utilizing computer scheduling programs. Posts schedules in a timely manner and communicates schedule changes, as appropriate.
Serves as overflow cashier when needed.
Coordinates and implements front end programs including Community Relations promotions to help store meet Division goals.
Interviews and provides recommendation of hire of Front End Clerks and Courtesy Clerks with Store Director approval. Recommends to Store Director front end employee corrective action.
Attends required training and sales meetings.
Maintains confidentiality concerning employees, store sales, and Company information. Maintains accurate department records.
Answers and responds to incoming calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director, as appropriate

Benefits

medical
dental
vision
disability and life insurance
sick pay
PTO/Vacation pay
paid holidays
bereavement pay
retirement benefits (pension and/or 401(k) eligibility)
Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans